FAQ
What merchants ask about CamelShot
Short, direct answers about getting started, pricing, quality, stores and languages. Every answer is on the page.
Updated
Getting started
- What is CamelShot?
- CamelShot is an AI tool that turns a product link from Salla, Zid or Shopify into ready-to-post image ads. You pick a pack and a format, and the AI writes the copy and designs four finished ads in Arabic or English, with your logo and colours if you add them.
- Who is CamelShot for?
- Online stores in the Gulf, on Salla, Zid, Shopify or elsewhere, that need image ads for Instagram, Snapchat and TikTok without commissioning a design for every post.
- What do I need to start?
- A public product link or a clear photo of your product, and a free account. You get 1 credit when you sign up, with no card needed.
Pricing and credits
- How much does one ad cost?
- One image ad costs 1 credit, and a pack of 4 designs costs 4 credits.
- Do credits expire?
- Plan credits reset at the end of each billing period and do not roll over. Credits you buy in packs never expire.
- Do refinements use credits?
- Yes, each refinement or format change is a new version for 1 credit, and earlier versions stay saved. If a render fails on our side, the credits come back automatically.
Brand and quality
- Will the ad use my logo and colours?
- If you add your brand, the design follows its colours and voice, and your original logo file is placed on the image after generation, never redrawn.
- Is the product in the ad my real product?
- Your product photo is the reference and the design is built around it. Small details can change, so compare every design with the real product before posting.
- Can I put people in the ad?
- Yes, optionally. Pick a ready-made persona, or create your own with two portrait options at 1 credit each.
Stores and import
- Which store platforms are supported?
- We read public product pages on Salla, Zid and Shopify. If your store runs on another platform, add the product by hand with its photo and details.
- Can I import all my store products?
- You can import up to 50 products from your store's public pages in one go, and importing does not use credits.
Languages
- What language is the ad copy written in?
- Arabic or English; you choose the language for each campaign. Read every word inside the image before posting, especially the product name and price.
- Is the site and app available in English?
- Yes. The site and the app are Arabic first and fully available in English, and you can switch between the two at any time.